Refund policy
Our 30-Day Happiness Guarantee
If you are not happy with your order, we will refund it in full within 30 days of delivery. You do not need to send the product back.
So that we can keep offering this, refunds are limited to one per customer in any 14-day period, and we may decline requests where there are signs of abuse.
How to request a refund
Email hello@eatghips.com with your order number and a short note about your experience. Approved refunds are issued to the original payment method within 5-10 business days.
Damaged or incorrect orders
If your order arrives damaged, crushed, or incorrect, email us within 14 days of delivery with a photo and we will make it right with a replacement or a refund. This is separate from the guarantee above and is not counted against it.
Subscriptions
For retail Subscribe & Save subscriptions started on or after October 26, 2026, there is no minimum commitment beyond your initial order. Orders are billed and delivered every 4 weeks until you cancel. Cancel before your next scheduled charge, with no cancellation fee. Retail subscriptions started earlier retain their original two-payment minimum. Manage your subscription from the link in your confirmation email, or contact us for help.
Wholesale & office orders
Arranged orders (wholesale, Office Subscription) are covered by the terms agreed by email. Questions: wholesale@eatghips.com.
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